Current Opportunities

 

Corporate Office - Bismarck, ND

 

1.

Customer Service Supervisor

COMPANY DESCRIPTION
There is something very special inside our company. You can see it reflected in our products, our way of doing business and our relationships with stakeholders. Since its establishment in 2000, earthkind prides itself on making natural - effective in the retail CPG pest control category. Our products are FIRST in safety, efficacy and customer delight.

Our corporate culture and values are based on learning (continuous improvement and innovation - we call it LEAN), accountability (focus and discipline at doing what you rock at - we call it MEAN), and purpose (working together to create a kinder earth - we call it ALL ABOUT GREEN). We energize and empower people by giving everyone the freedom to build the career of their dreams, by engaging their whole-self in their jobs. Our leaders are accessible and supportive of your growth and development. We listen with empathy and together discover new possibilities and opportunities.

Earth-Kind, Inc., headquartered in Bismarck, ND, is the leader in preventive pest control and the fastest growing retail pest control brand. Earth-Kind has been recognized as one of the 5000 fastest growing companies in the USA by INC. The CEO, Kari Warberg Block, has been named to the ‘top 3’ small business leaders in the USA by SBA, and selected by EY to the Winning Woman Program.

POSITION SUMMARY
Supervise, motivate, and coordinate customer service activities by excelling as a fully integrated leader, with a focus on maximizing the collective potential of all earthkind’s customers; which include its commercial customers, employees, retailers, and end users.


This position will be tasked with ensuring earthkind’s net promoter score stays the highest in industry by cross-functionally leveraging the organization to seize every opportunity to engage with, understand, and meet the needs of the customers in a way that delivers unexpected delight and new value. With innovative companies and ones with sophisticated systems and rapidly evolving customers the role requires a very quick learner, a technical savvy person, and a relentless focus on the drivers of success.

This position can be hired for either one of earthkind's locations, Mooresville, NC or Bismarck, ND.

 

REQUIREMENTS

1. Education:

Required: Bachelor’s Degree

2. Experience:

Required: At least 6 years of experience in customer service with a Consumer Product Goods Manufacturer and at least 3 years as a supervisor.
Experience dealing with multi-channel retailers and web stores.
Experience dealing with retail and commercial customers.
Ability to implement a multi-channel strategy.

Preferred: Experience using net suite programs.

3. Skills

Service orientation
Social Perceptiveness
Monitoring
Critical thinking
Judgment and decision making
Problem solving
Troubleshooting
Negotiation
 
 PROFESSIONAL SKILLS (critical success factors)

1. Must be a highly organized, detailed-oriented, professional with the ability to work in a fast-paced, collaborative environment.
2. Possess strong facilitation skills and enjoy continuous improvement processes.
3. Have the desire to learn and grow both as an individual and as a team member.
4. Must be capable of seeing the big picture.
5. Excellent written and verbal communication skills, specifically in influencing, negotiating and persuading.
6. Possess a strong understanding of customer expectations and strategic direction and apply this information to strategic and tactical decisions.
7. Ability to work collaboratively with internal and external stakeholders
8. Ability to facilitate and lead projects cross-functionally.
9. Ability to multi-task and juggle multiple and sometimes shifting priorities in a highly-organized manner, in a fast-paced environment
10. Solid experience utilizing Microsoft Office software (Excel, PowerPoint and Word)
11. Possess strong analytical skills

ACCOUNTABILITIES
Customer focus: create a culture of unwavering customer focus; develop metrics
Continuous improvement and learning: there are no quick fixes; they must be driven by customers
Customer satisfaction obsessed: frequent touchpoints
Superior focus on people: hire for enthusiasm: train relentlessly
Teaming is key: growth is job #1 for everyone
Speed, tools, customer centric technology: speed counts
Rewards and recognition driven: reward individuals and team
Innovation: is a daily thing: finding ways to stand out 
Measurement: profitable revenue; oversee customer metrics, results metrics including delivery, quality, and invoice accuracy. 
Results focus: execution is key: calling campaigns, customer surveys, online and retail

DAILY TASKS
1. Recruit, interview, select, and train new customer service employees. Prepare and issue their work schedules, deadlines, and duty assignments
2. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
3. Develop, update, and implement procedures, policies, or service standards in conjunction with management. Answer customers' questions regarding policies and procedures.
4. Ensure customer service work adherences to quality standards, deadlines, and proper procedures, correcting errors or problems.
5. Handle customer service phone calls and emails and resolve complaints or disputes.
6. Manage the budget for customer refunds, resale, customer fines and penalties.
7. Provide web based customer service utilizing sites such as Facebook and Twitter.
8. Analyze financial activities of the department and provide input into budget planning and preparation processes.
9. Research, compile, and prepare reports required by management or governmental agencies.
10. Coordinate activities with other earthkind personnel such as coordinating pricing and discounts with Sales and Marketing for all promotions and trade shows.
11. Manage the use and updating of the Customer Relationship Management system to include the receipt and entry of sales orders.
12. Manage the customer lists and the store locator to ensure accuracy so end user customers can find our retailers locally.
13. Collect information for onboarding and setting up new retail customers on NetSuite.
14. Oversee retail customer portal communications.
15. Manage customer calling campaigns. This includes coordinating with the sales team to identify the customer, obtaining the call list, and coordinating inserts and marketing materials for samples.
16. Other duties as assigned.

Apply Now: http://ezapphire.com/customer-service-supervisor-6

 

 

 2.

Accounting/Order Clerk

COMPANY DESCRIPTION

There is something very special inside our company. You can see it reflected in our products, our way of doing business and our relationships with stakeholders. Since its establishment in 2000, EarthKind prides itself on making natural - effective in the retail CPG pest control category. Our products are FIRST in safety, efficacy and customer delight.

Our corporate culture and values are based on learning (continuous improvement and innovation - we call it LEAN), accountability (focus and discipline at doing what you rock at - we call it MEAN), and purpose (working together to create a kinder earth - we call it ALL ABOUT GREEN). We energize and empower people by giving everyone the freedom to build the career of their dreams, by engaging their whole-self in their jobs. Our leaders are accessible and supportive of your growth and development. We listen with empathy and together discover new possibilities and opportunities.

Earth-Kind, Inc., headquartered in Bismarck, ND, is the leader in preventive pest control and the fastest growing retail pest control brand. Earth-Kind has been recognized as one of the 5000 fastest growing companies in the USA by INC. The CEO, Kari Warberg Block, has been named to the ‘top 3’ small business leaders in the USA by SBA, and selected by EY to the Winning Woman Program.

PRIMARY PURPOSE

Earth Kind headquarters in Bismarck, ND has an immediate job opening for a FT Accounting/Order Clerk. Individual will work in the finance department, and throughout all areas of general office/administration.

Candidate must enjoy working in a positive, fast growth business environment with high ethical standards and team accountability. Multi-tasking and changing gears frequently is required, as is the ability to work in an environment where learning and growing in your role is encouraged.

DUTIES ANDRESPONSIBILITIES

Accounting Clerk (60%)

  1. Assists the Accounting Manager in performing all Accounts Payable & receivable functions. Such duties include, but are not limited to:
  • Opening and/or sorting finance mail, scan into Netsuite and attach to invoice
  • Vouchering all incoming invoices
  1. Inputs Accounts Payable data into the accounting system after all approvals have been made.
  • Distributing vouchers for department approval; distributing vouchers for President/CEO approval
  1. Assists in running checks as directed by the Senior Accounting Manager.
  • Works with Accounting Manager to ensure that key bills where there is a substantial pre-payment or early payment discount, are paid on time.
  • Ensures that no penalties accrue for late payments, shipments, or EDI transactions.
  • Files claims with Fed-ex, UPS, or vendors to contest lost/late deliveries
  • Dispute vendor fines
  • Process customer refunds
  1. Gets checks signed. Prepares all material for mailing, ensuring that appropriate copies are maintained and filed, according to departmental guidelines.

General Administrative/ Order Clerk (40%)

  1. Handles customer service duties including invoicing, EDI transitions, telephone answering, distributing reports and other related duties.
  2. Works with Accounting Manager in handling general administrative duties, including, but not limited to:
  • Purchasing company-wide purchases, and managing these inventories remotely based on inventory counts
  • Filing & organizing
  • Copying
  • Providing customer service back-up, as needed
  • Log into bank daily to enter deposits and transactions
  • Other related duties
  • Provides department work flow support
  1. Works with Accounting Manager in benefits enrollment and communication duties, including but not limited to:
  • Distributing regular information reports
  • Distribute new employee welcome package
  1. Other office duties, as required, including but not limited to: typing, filing, making reservations and making telephone calls.

EDUCATION and/or EXPERIENCE

Qualifications and Requirements:

  • Education: High school degree.
  • Specialized Training: Bookkeeping courses.
  • Previous Experience: One to two years of bookkeeping experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from vendors and customers.

MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SPECIFIC REQUIREMENTS

Skills:

  • Word processing software
  • Accounting (payables, receivables, general ledger, billing) software
  • Spreadsheet software
  • Ability to use the Internet and e-mail
  • Ability to manage and complete multiple tasks simultaneously
  • Ability to work with the public. IE: deliver superior customer service & resolve customer complaints when required.

Knowledge:

  • Accounting terms, principles and processes

Apply Now: http://besthire1.us/accounting-clerk-order-clerk


 

Manufacturing Plant - Mooresville, NC

 

1.

Customer Service Supervisor

 

COMPANY DESCRIPTION
There is something very special inside our company. You can see it reflected in our products, our way of doing business and our relationships with stakeholders. Since its establishment in 2000, earthkind prides itself on making natural - effective in the retail CPG pest control category. Our products are FIRST in safety, efficacy and customer delight.

Our corporate culture and values are based on learning (continuous improvement and innovation - we call it LEAN), accountability (focus and discipline at doing what you rock at - we call it MEAN), and purpose (working together to create a kinder earth - we call it ALL ABOUT GREEN). We energize and empower people by giving everyone the freedom to build the career of their dreams, by engaging their whole-self in their jobs. Our leaders are accessible and supportive of your growth and development. We listen with empathy and together discover new possibilities and opportunities.

Earth-Kind, Inc., headquartered in Bismarck, ND, is the leader in preventive pest control and the fastest growing retail pest control brand. Earth-Kind has been recognized as one of the 5000 fastest growing companies in the USA by INC. The CEO, Kari Warberg Block, has been named to the ‘top 3’ small business leaders in the USA by SBA, and selected by EY to the Winning Woman Program.

POSITION SUMMARY
Supervise, motivate, and coordinate customer service activities by excelling as a fully integrated leader, with a focus on maximizing the collective potential of all earthkind’s customers; which include its commercial customers, employees, retailers, and end users.


This position will be tasked with ensuring earthkind’s net promoter score stays the highest in industry by cross-functionally leveraging the organization to seize every opportunity to engage with, understand, and meet the needs of the customers in a way that delivers unexpected delight and new value. With innovative companies and ones with sophisticated systems and rapidly evolving customers the role requires a very quick learner, a technical savvy person, and a relentless focus on the drivers of success.

This position can be hired for either one of earthkind's locations, Mooresville, NC or Bismarck, ND.

 

REQUIREMENTS

1. Education:

Required: Bachelor’s Degree

2. Experience:

Required: At least 6 years of experience in customer service with a Consumer Product Goods Manufacturer and at least 3 years as a supervisor.
Experience dealing with multi-channel retailers and web stores.
Experience dealing with retail and commercial customers.
Ability to implement a multi-channel strategy.

Preferred: Experience using net suite programs.

3. Skills

Service orientation
Social Perceptiveness
Monitoring
Critical thinking
Judgment and decision making
Problem solving
Troubleshooting
Negotiation
 
 PROFESSIONAL SKILLS (critical success factors)

1. Must be a highly organized, detailed-oriented, professional with the ability to work in a fast-paced, collaborative environment.
2. Possess strong facilitation skills and enjoy continuous improvement processes.
3. Have the desire to learn and grow both as an individual and as a team member.
4. Must be capable of seeing the big picture.
5. Excellent written and verbal communication skills, specifically in influencing, negotiating and persuading.
6. Possess a strong understanding of customer expectations and strategic direction and apply this information to strategic and tactical decisions.
7. Ability to work collaboratively with internal and external stakeholders
8. Ability to facilitate and lead projects cross-functionally.
9. Ability to multi-task and juggle multiple and sometimes shifting priorities in a highly-organized manner, in a fast-paced environment
10. Solid experience utilizing Microsoft Office software (Excel, PowerPoint and Word)
11. Possess strong analytical skills

ACCOUNTABILITIES
Customer focus: create a culture of unwavering customer focus; develop metrics
Continuous improvement and learning: there are no quick fixes; they must be driven by customers
Customer satisfaction obsessed: frequent touchpoints
Superior focus on people: hire for enthusiasm: train relentlessly
Teaming is key: growth is job #1 for everyone
Speed, tools, customer centric technology: speed counts
Rewards and recognition driven: reward individuals and team
Innovation: is a daily thing: finding ways to stand out 
Measurement: profitable revenue; oversee customer metrics, results metrics including delivery, quality, and invoice accuracy. 
Results focus: execution is key: calling campaigns, customer surveys, online and retail

DAILY TASKS
1. Recruit, interview, select, and train new customer service employees. Prepare and issue their work schedules, deadlines, and duty assignments
2. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
3. Develop, update, and implement procedures, policies, or service standards in conjunction with management. Answer customers' questions regarding policies and procedures.
4. Ensure customer service work adherences to quality standards, deadlines, and proper procedures, correcting errors or problems.
5. Handle customer service phone calls and emails and resolve complaints or disputes.
6. Manage the budget for customer refunds, resale, customer fines and penalties.
7. Provide web based customer service utilizing sites such as Facebook and Twitter.
8. Analyze financial activities of the department and provide input into budget planning and preparation processes.
9. Research, compile, and prepare reports required by management or governmental agencies.
10. Coordinate activities with other earthkind personnel such as coordinating pricing and discounts with Sales and Marketing for all promotions and trade shows.
11. Manage the use and updating of the Customer Relationship Management system to include the receipt and entry of sales orders.
12. Manage the customer lists and the store locator to ensure accuracy so end user customers can find our retailers locally.
13. Collect information for onboarding and setting up new retail customers on NetSuite.
14. Oversee retail customer portal communications.
15. Manage customer calling campaigns. This includes coordinating with the sales team to identify the customer, obtaining the call list, and coordinating inserts and marketing materials for samples.
16. Other duties as assigned.

Apply Now: http://ezapphire.com/customer-service-supervisor-6

 

 

 

 

 

Earth-Kind, Inc. is an EOE (Equal Opportunity Employer).