Customer care

EarthKind promises to provide effective, naturally smarter pest prevention solutions that are people and pet-friendly, without poisons or messy clean-up, and backed by our 100% money-back guarantee. Your purchase of EarthKind products allows our promise to support American farmers, less advantaged communities, and protect our precious environment.

Effective, safe, humane, and sustainable, is our promise – 100% money-back is our guarantee!

If you experience a rare time when any of our products do not work, we offer a 100% money back guarantee when purchased from an authorized retailer. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the EarthKind Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.

Please contact us if you are experiencing any problems. Many times, we can help you find a solution to get rid of the pests in your life. They can be extremely hard to control, but our tips—combined with our products—can help you prevent those creatures from entering your spaces. However, if you feel our product simply isn't working for you, we will issue you a refund.

Call us toll-free at: 1-800-583-2921.

Your satisfaction is our #1 Priority. If you need to return your order for whatever reason, please refer to our Return Policy.

EarthKind reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where EarthKind concludes that the purchaser has abused the Guarantee.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us.