FAQs for earthkind Products

Answers about Fresh Cab®, Stay Away® and earthkind's All-Natural Air Fresheners.


- FAQs for Fresh Cab
- FAQs for Stay Away
- FAQs for earthkind's Natural Air Freshener
- FAQs for Ordering

FAQs for FRESH CAB


1.

How much do I need to use?

Begin treatment with one pouch per average-sized room or storage area placed near entry points where a rodent might gain entry. For current infestations, place a pouch near possible food and water sources. Remember, rodents need food and water, as well as shelter.

Increase the number of pouches as needed, until the space is rodent-free. Heavier infestations may require more pouches per room. For mouse-prone areas, use 1 pouch per 125 sq. feet placed at area entrance for protection. Replace when the scent is no longer strong to the nose. For known infested areas, use one pouch per 8 sq. feet of floor space, for up to 30 days of maximum protection.

Length of effectiveness depends on air exchange rates and temperature condition of storage areas.

  • RV: use 3 pouches for up to 30 ft. Place near water tank, drains, slide-outs, and cushions. Also place a pouch in each storage compartment below to protect against nesting in those areas.
  • Tractor or Truck: use 2 pouches; replace when scent has diminished; 4 if it is in storage for the season
  • Combine: use 4 pouches when putting away for the year
  • Garage: use 4 pouches for up to a double garage. Replace every 30-45 days
  • Home: use 1 in an entryway, pantry, or closet. Use in mouse prone areas like vents that open to the outside (i.e. dryer vent, attic vent, etc.).
  • Tac room: use 1 pouch per 8 feet of floor space
  • Auto: use 1 in the trunk, 1 under each seat, and 1 under the hood if in storage. (Be careful to remove pouch under hood before driving.) Replace when scent has diminished.
  • Drop Ceilings, sub-floors, crawl spaces: Use one pouch per 8 sq. feet;replace in 30 days to prevent re-infestation.
2.

How do I use it?

Simply distribute pouches around any uninhabited and enclosed area where rodents tend to hide, feed or seek nesting sites, i.e. garages, sheds, attics, cellars, cottages, RV's, autos, and farm equipment. Pay particular attention to areas like walls and other surfaces that may serve as runways, to any area of potential entry, and to potential nesting areas.

3.

Is there anywhere I should not use it?

Yes, we don't recommend using it anywhere in the immediate area where you spend a lot of time, for example under a couch or bed. Also, if used outdoors, it only lasts 10 days in the heat and rain, so is not as effective.

4.

Why is it important to be EPA registered?

Rodents are considered to be a public health risk because they can carry and pass on human pathogens and diseases. Any product that makes a claim of repelling or killing pests that are considered a public health risk must undergo a series of rigorous performance testing. In order to be EPA registered, products must do what they claim to on their label, as well as have minimal effects on the environment. Be assured that, if a product is EPA registered, the product's claims on the label are tested and have been proven. Fresh Cab is the only plant-based rodent repellent registered by the Federal EPA for use in indoor/enclosed areas.

5.

Is FRESH CAB safe to use?

All of the data we submitted to the EPA was accepted, and the product has no known hazards to human or environmental health. These tests were performed by independent product safety labs to insure that the product would be safe when used as directed. *Note: Promptly remove pouches from the house if you feel a headache or dizziness. Everyone has a different response to scented products, even if they are all natural. Do not place on finished or stained woods, as the pouches may discolor such areas. Remove pouches once the scent has diminished. Since the product is all natural, it could potentially become nest material (or food) for ravenous rodents.

6.

What is Fresh Cab made from?

Fresh Cab is a natural blend of plant cellulose fiber (corn cobs) and essential oils of balsam fir, lavender, Spanish rosemary, cedar, orange, and lemon. This mixture is sold within breathable fabric pouches that can be placed or hung in areas you want to keep fresh and protected. Each pouch weighs about 2.5 oz.

7.

Is the product's performance affected by temperature?

Yes. If it is warmer, the scent will evaporate quicker. If it is cold, the scent will last longer. (The oils inside are volatile - that means they evaporate due to environmental conditions).

8.

What is the shelf life unopened?

The shelf life, unopened, is 3 years if stored in original bag, in a cool-dry place, and out of direct sunlight.

9.

Will the product leave a residue?

Unlike chemical or toxic products, Fresh Cab does not leave a chemical residue that may last for months. A little care is necessary because it may stain furniture or finished surfaces because of the essential oil ingredients. We recommend not placing the pouches directly on stained or finished surfaces

10.

What if it's actually eaten by a pet or child?

There are no known safety risks with Fresh Cab. All ingredients are on the GRAS list (generally recognized as safe). However, please keep it out of reach of kids and pets to safeguard from any unforeseen risks.

11.

"Does Fresh Cab really work?"

Yes. In order to get EPA registered the product effectiveness must be proven. Independent laboratory testing has proven the product to be very effective and our customers agree!! In fact, we have a 100% customer satisfaction guarantee.

12.

I have severe environmental allergies: Is it safe for me to use?

This product is natural and contains no common allergens. Independent testing in product safety labs has revealed no allergic reactions. However, people can have an allergic reaction to just about anything.

If you feel like you are having a reaction to the product move to a well-ventilated area and have the product removed.

13.

What part(s) are not biodegradable?

The plastic bag and the staples.

14.

What does it mean when it says "use in non-living areas?"

It means do not use where humans spend a lot of time, like under a bed, or under your couch. These are not usually places where rodents live, feed or nest.

15.

Does the product work on voles, squirrels and chipmunks?

We've had testimonies that it does, but the product has not been formally tested for these uses.

16.

If the product doesn't work, what are the possible reasons?

We are quite proud of the fact that we test far more effective than other products and that we have a 90% repeat purchase rate. But nothing is 100% effective when it comes to nature. So we are pleased to offer a 100% satisfaction guarantee for those rare times that Fresh Cab doesn't work. Some of the possible reasons that the product may not be totally effective are:

  • Improper use or not following directions
  • Used outdoors
  • Product gets wet
  • Not enough product used
  • The rare case where a rodent is born without a sense of smell
  • Heavy infestations*
  • Extreme pressure from large rodent population

*Rodents will often times try to re-enter a treated area (a few times) if there is heavy predation in the area. Like most wild animals, rodents protect an area from overpopulation due to limited resources. So, what can happen is the larger/stronger rodents will push the smaller/weaker rodents into areas they don't want to live in.

If a rodent is faced with certain death by a larger rodent, they may choose the treated area instead of a brutal death. (Note: Fresh Cab does not kill, but rather causes an area to be extremely unpleasant for them to stay in.)

In some cases, we don't know why it didn't work. It's rare we hear this, so please let us know so we can continue our research to further improve the product.

17.

Is it safe to use around birds?

We do not recommend using this product in the direct vicinity of household pets. Its use is for enclosed (non-living) areas such as under the sink, behind appliances, behind garbage cans or cabinets in the garage, crawl spaces, sheds, campers, etc. which is where rodents tend to look for nesting sites.

The reason is that Fresh Cab is made with essential oils, which can be very strong to tiny and ultra-sensitive noses of birds, and some small dogs, cats, etc. It won't harm them, but could give them a headache that they are unable to tell you about.

18.

Can I use Fresh Cab along with glue boards, traps, and baits?

Yes, you can. However, we do not recommend it. These products usually have food attractants encased/affixed/attached to attract a rodent. If this is the case, starving/famished rodents may tolerate the strong aroma of Fresh Cab for a short time to gain nourishment.

Respectively, you may find droppings where the rodent entered and exited quickly, even though you may not find the rodent in the trap. Fresh Cab has been independent lab tested and proven to prevent rodents from nesting in the treated areas.

19.

Do I remove the clear plastic wrap before using Fresh Cab pouch?

Yes, the clear plastic outer wrap keeps your product fresh until you are ready to use and should be removed before placing pouches to allow scent to repel rodents.

20.

Why do I have a mouse in a trap near where I have placed Fresh Cab?

Fresh Cab works by its aroma. Rodents can enter an enclosed area before they realize that they can't tolerate the smell. If this area has a baited trap, it's likely that a rodent will try to consume food on their way back outside.

Rodents are built for survival, and will cache (store up) food if they are already full. It's also likely that a rodent stumbled across the trap on their way in-or-out if the trap was not baited, since they can only see a few inches.

21.

Why do I see rodent droppings near my Fresh Cab pouches?

When a rodent enters an area treated with Fresh Cab, it's likely looking for food, water, or a nesting site (a baited trap will attract rodents too). Once in the treated area, rodents will quickly discover they can't tolerate the smell and exit outside for fresh air to clear their sensitive sensory organ.

Since rodents have no control over their bladder or bowels, they may leave droppings behind as they frantically make their way back out the same way they came in. Professional exterminators use Fresh Cab to chase rodents into areas where they can be easily trapped. It's highly unlikely that they will nest (or stay) in an area treated with Fresh Cab.

22.

Are the Industrial pouches larger?

No, they contain the same amount of Fresh Cab as the original mouse pouch. They are heavier duty pouches for tougher wear and tear in problem rodent areas. The tie allows you to hang the pouch in hard-to-reach areas.

23.

What is the difference between Fresh Cab® and Stay Away® Rodent?

The difference comes in the packaging. Fresh Cab has always been packaged in a 4 pk at stores and a 12 pk when ordered directly from us, the manufacturer. Many people find that size perfect for use on the farm, in industrial settings, in a garage or RV. Stay Away Rodent is packaged individually. It is geared more towards home use and includes a whole line of preventive natural home products. If you have been a Fresh Cab customer, then you can certainly keep using Fresh Cab. Either way, our products will help prevent the pests in your life.


FAQs for STAY AWAY


1.

How much do I need to Use?

Use one pouch per cupboard or small space; two pouches per room. Increase the number of pouches as needed until desired results are obtained and replace when the scent has diminished (usually 30-60 days).

2.

How do I Use it?

How it Works: Stay Away pouches placed in needed areas emit a scent pleasant to people, but offensive to pests.  How to Use: Use one pouch per storage container or small closet; two pouches per small room. Increase the number of pouches as needed until desired results are obtained (usually 30-60 days).

3.

Are Stay Away® Pouches Safe to Use?

Stay Away® is the first natural pest prevention line made entirely of essential oils and plant fiber. The earthkind ® promise guarantees effectiveness and safety for humans, pets, and the environment.

4.

What is Stay Away made from?

Spiders: Citronella Oil……………………………..1.0%
Lemongrass Oil …………………………3.0%
Rosemary Oil…………………………….5.0%
TOTAL ACTIVE…………………………..9.0%
INERT INGREDIENTS
Corn Cob, Sunflower Oil………….90.0%
Ants: Lemongrass Oil………………………. 3.0%
Peppermint Oil ………………………. 3.0%
Thyme Oil………………………………..3.0%
TOTAL ACTIVE………………………….9.0%
INERT INGREDIENTS
Corn Cob, Sunflower Oil………….91.0%
TOTAL……………………………………100.0%
Moths: Geraniol Extract………………………..0.5%
Geranium Oil ………………………….. 0.5%
Cedar Oil…………………………………..9.0%
TOTAL ACTIVE………………………….10.0%
INERT INGREDIENTS
Corn Cob, Sunflower Oil………….90.0%
TOTAL……………………………………100.0%
Rodent: Balsam Fir Oil, a botanical pesticide……..2.0%
INERT INGREDIENTS
Fragrance Oil, Plant Fibers……………..….98.0%
TOTAL……………………………………………….100.0%

5.

Can I use Stay Away along with glue boards, traps, and baits and other pest products?

We do not recommend it. These products usually have food attractants encased/affixed/attached to attract the pest. Thus counteracting the Stay Away Repellent benefits.

6.

Why do I have a mouse in a trap near where I have placed Stay Away Rodent?

Stay Away Rodent works by its aroma. Rodents can enter an enclosed area before they realize that they can't tolerate the smell. If this area has a baited trap, it's likely that a rodent will try to consume food on their way back outside.   Rodents are built for survival, and will cache (store up) food if they are already full. It's also likely that a rodent stumbled across the trap on their way in-or-out if the trap was not baited, since they can only see a few inches.

7.

Why do I see rodent droppings near my Stay Away Rodent pouches?

When a rodent enters an area treated with Stay Away Rodent, it's likely looking for food, water, or a nesting site (a baited trap will attract rodents too). Once in the treated area, rodents will quickly discover they can't tolerate the smell and exit outside for fresh air to clear their sensitive sensory organ.  Since rodents have no control over their bladder or bowels, they may leave droppings behind as they frantically make their way back out the same way they came in. Professional exterminators use Fresh Cab to chase rodents into areas where they can be easily trapped. It's highly unlikely that they will nest (or stay) in an area treated with Stay Away Rodent.

8.

Can I use multiple Stay Away products in the same enclosed space?

This approach is not recommended as the combination of the different scents will mask each distinctive scent, prohibiting them from working effectively.

9.

What if it's actually eaten by a pet or child?

There are no known safety risks with Stay Away. All ingredients are on the GRAS list (generally recognized as safe). However, please keep it out of reach of kids and pets to safeguard from any unforeseen risks.


FAQs for Earth-Kind's Natural Air Freshener


1.

What is the size of each pouch?

2 oz. pouch sachets, about the size of a fist.

2.

How does it work?

  • Eliminates odors the way nature always has – by using plants and minerals as a filter.
  • Absorbs stale and unhealthy fumes from areas that are poorly ventilated (like musty basements).
  • Contains volcanic ash to naturally attract, trap, and destroy odors (pet, smoke, food, and shoes), wetness, mustiness and mildew.
  • Packaged in a pouch that can be hung or placed anywhere freshness is needed. Made of natural and biodegradable materials.
3.

What is it made out of?

  • Corn cob chips
  • Volcanic ash
  • Essential oils
4.

What Fragrances are Available?

  • Fresh Adventure: A fresh clean athletic fragrance. Sparkling top notes with fresh floral and lily of the valley. Mid-notes are juicy floral and jasmine. The fragrance is completed with a soft musk. This mixture is a proven odor eliminator for gym bags and locker rooms. We sell this scent in bulk for use in hockey locker rooms. Enough said!
  • Sweet Clover: This fragrance blends green leafy notes with a touch of chamomile, juniper berry, geranium, and a hint of fresh apple to create an unusual and pleasant combination.
  • Woodland Escape: A warm, woody fragrance with a warm vanilla base and base notes of sandalwood, cedarwood, and patchouli, mid notes of clove, cinnamon leaf, and eucalyptus, and top notes of orange and bergamot.
  • Pomegranate and Tangerine: A tangy cocktail of tangerine, orange peel, and pomegranate.
5.

Where can I use it?

  • Perfect for bathrooms, kitchens, closets, drawers, laundry rooms, musty basements, dorm rooms, vehicles and campers.
  • Ideal for pet odors in vehicle or by liter boxes.
  • Athletes can hang in their lockers or place in gym bags.
  • Hang pouch in closets with garbage, clothes, coats or shoes.
  • Place freshener under couch or chairs to keep room smelling fresh.
  • Travelers can keep their suitcase fresh and then hang the pouch in hotel room.
  • Hang pouch in home and auto to rid them of smoke odors.

FAQs for Ordering


1.

How can I view the status of my order?

You must login to the site and then you will be able to access the status your order.

2.

Is this website secure?

The site is equipped with SSL secure shopping cart. Upon checkout you are directed to a secure server. Any information you provide will not be made public by earthkind.

3.

Do you have a return policy?

We want you to be satisfied with your purchases from Earth-Kind, whether you purchased them from a retail store in your area, or our online store. If you need to return your order for whatever reason, please call us toll free at 1-800-583-2921 or send us an e-mail with the product information, date of purchase, and the reason you are returning it and we'll make immediate arrangements to issue you a store credit or refund for the product purchase price. Return address:

Earth-Kind Inc.

2910 East Broadway

Warehouse #19

Bismarck, ND 58501

4.

Can we use a purchase order?

Yes. Please contact us by phone toll free at 1-800-583-2921 or fax your Purchase Order to 701-751-4459.

5.

Do I pay sales tax?

Federal and State law does not require us to collect tax for items shipped across state lines, but ND, MN and TX State laws do require us to collect sales tax from orders shipped to addresses within the States of North Dakota, Minnesota and Texas

If you have any other questions or comments regarding the policies of Earth-Kind, please call us toll free at 1-800-583-2921.

6.

Do you sell internationally?

earthkind is not authorized to sell Fresh Cab outside the USA, due to foreign regulatory guidelines.

Even though our product has no known safety or health risks, Int'l law prohibits entrance of Fresh Cab into foreign counties without a license. Unfortunately this can take years, and comes at great cost.

Therefore it is our policy to not only restrict all foreign sales, but to also discourage consumers from sending Fresh Cab outside the country, so that they may avoid un-welcome regulatory enforcement from foreign governments if discovered.

7.

What Does Auto-ship mean?

Auto-ship is a program for those who want to use Fresh Cab year round. When someone signs up for our Fresh Cab Club (auto-ship), we automatically bill their card and send out their Fresh Cab every 3 months. With this membership, they receive free shipping on all their orders.

8.

How do I Get Free Shipping?

You can receive free shipping by signing up for our auto-ship program.

Auto-ship is a program for those who want to use Fresh Cab year round. When someone signs up for our Fresh Cab Club (auto-ship), we automatically bill their card and send out their Fresh Cab every 3 months. With this membership, they receive free shipping on all their orders.

9.

Can I cancel auto-ship?

Yes, you can cancel at any time. Our auto-ship program is meant to be a 12 month program, but we understand people's need to cancel for various reasons.

*Note: we will allow each person to sign up and cancel only 2 times*