What should I do to receive a refund?
If the product does not perform to claims when used as directed, send cash register receipt, UPC code cut out from bottom of box (photocopies or handwritten is not acceptable) and reasons for dissatisfaction to: EarthKind Customer Service Dept., 346D E Plaza, Mooresville, NC 28115 USA
Under what circumstances do you offer returns and refunds?
If you experience a rare time when any of our products do not work when used as directed, we offer a 100% money back guarantee when purchased from an authorized retailer. If you purchased direct from Amazon or eBay, please follow their return instructions for a proper refund.
What is the timeframe in which you accept returns?
100% Money Back Guarantee within 3 years of purchase date.
When can I expect a refund once I submit?
Refunds will be processed via check within 3-5 business days from when returned product and/or required information listed above is received.
Refund amount is for purchase price only and does not include sales tax paid to the retailer. If purchased directly through EarthKind, sales tax will be refunded. Shipping costs to send product back is nonrefundable.